Production & Dispatch Times
Many of our products are handmade, 3D-printed or made to order.
Production typically takes approximately 15 days before an order is ready to ship, unless a different time frame is stated on the individual product page.
Production begins once the order has been confirmed and, where applicable, all
required customization details or measurements have been provided by the
customer.
Production time and shipping time are separate.
Any delivery estimate shown at checkout refers to the transit period only and does not include the production period, unless explicitly
stated otherwise.
Shipping Destinations
We ship internationally. Available shipping destinations and applicable rates are displayed at checkout.
Shipping Rates & Carriers
Shipping costs are calculated at checkout based on the destination, package weight and dimensions.
We work with reputable shipping carriers to ensure your order is delivered safely. The carrier used for your order may vary depending on your
location and the nature of the product.
Delivery Estimates
Delivery estimates begin from the date of dispatch, not from the date the order is placed.
Estimated delivery times are provided as a guide only. Actual delivery times may
vary due to carrier delays, customs processing, public holidays or other circumstances outside our control.
We are not responsible for delays caused by customs authorities, incorrect delivery information provided by the customer, failed delivery attempts or other circumstances beyond our reasonable control, except where otherwise required by applicable law.
Customs, Duties & Taxes
Orders shipped to destinations outside the European Union may be subject to customs duties, import taxes or other fees imposed by the destination country.
These charges are the
responsibility of the customer and are not included in the product price or shipping cost shown at checkout.
We recommend checking your local customs regulations before placing an order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
If you have not received tracking information within a reasonable time after dispatch, please contact us at voltorytechstore@gmail.com .
Incorrect Shipping Information
You are responsible for ensuring that the shipping address and contact details provided at checkout are accurate and complete.
If you notice an error, please contact us immediately at voltorytechstore@gmail.com .
Once an order has been shipped, we may not be able to modify the delivery address or recover a package sent to an incorrectly provided address.
Additional costs resulting from an incorrect address provided by the customer are the customer's responsibility.
Lost Packages
If tracking indicates that your package has been lost, or if you are experiencing a significant delivery problem, please contact us as soon
as possible.
We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.
Shipping Damage & Missing Items
Any visible damage believed to have occurred during transit, or any claim that an item or component was missing from the package upon delivery, must be reported within 48 hours of delivery.
For these claims, you are required to provide a clear and continuous unboxing video showing the package being opened for the first time. The video must show:
— The unopened package and shipping label;
— The package being opened for the first time;
— The internal packaging and all contents;
— The product and any included components being removed;
— The condition of the product immediately after opening.
Clear photographs of the packaging, product and any visible damage should also be provided.
Claims submitted after 48 hours, or without sufficient evidence, may not be eligible for compensation.
Damage caused after delivery, including accidental damage, misuse, improper
handling or modification is not considered transit damage and is not eligible for compensation.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
Contact
For any shipping-related questions or issues, please contact us at:
Email: voltorytechstore@gmail.com
Please include your order number, the email address used at checkout, and a description of your query or issue.
Nothing in this Shipping Policy is intended to exclude, restrict or replace any mandatory consumer rights available under the laws applicable to you.
