At Voltory Tech, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Voltory Tech is an online store based in Portugal, offering products to customers internationally.
For the purposes of applicable data protection laws, including the General Data Protection Regulation ("GDPR"), Voltory Tech acts as the data controller for the personal information described in this Privacy Policy.
Legal Name: Voltory Tech Store Country: Portugal Email: voltorytechstore@gmail.com Website: voltorytech.myshopify.com
2. Personal Information We Collect
When you place an order, contact us, create an account, subscribe to communications, or otherwise interact with our store, we may collect:
— Full name — Billing address — Shipping address — Email address — Telephone number — Order and purchase information — Account information — Customer support communications — Information you voluntarily provide to us — Payment Information
Payments are processed through third-party payment providers available through Shopify.
Voltory Tech does not store your complete credit or debit card details directly. Payment information is processed by the relevant payment provider in accordance with its own privacy and security policies.
When you browse our website, certain information may be collected automatically, including:
— IP address — Browser type — Device type — Operating system — Pages viewed — Referring website — Approximate location — Website interactions — Cookie and similar technology information
This information helps us operate, secure and improve our website and services.
3. How We Use Your Personal Information
We may use your personal information to:
— Process and fulfil your orders — Receive and process payments — Arrange shipping and delivery — Provide order confirmations and updates — Communicate with you regarding your order — Provide customer support — Manage returns, refunds, replacements or claims where applicable — Detect, investigate and prevent fraud or other unlawful activity — Maintain the security of our website and services — Improve our products, website and customer experience — Comply with legal, tax, accounting and regulatory requirements — Send marketing communications where you have consented or where otherwise permitted by applicable law — Measure and improve the effectiveness of our advertising and marketing, subject to applicable consent requirements
4. Legal Basis for Processing
Where the GDPR applies, we process personal information under one or more of the following legal bases:
— Performance of a contract: When processing is necessary to accept, process, fulfill and deliver your order or provide services you request.
— Legal obligations: When we are required to retain or process information to comply with tax, accounting, consumer protection or other applicable laws.
— Legitimate interests: When reasonably necessary to operate, protect and improve our business, prevent fraud, provide customer service and maintain the security of our services, provided that those interests do not override your fundamental rights and freedoms.
— Consent: Where required, including for certain marketing activities, analytics technologies or advertising cookies. You may withdraw your consent at any time.
5. Shopify
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.
When you visit our store or make a purchase, Shopify may process personal information in order to provide its platform, payment, security, analytics and other services.
Shopify may act as a processor or service provider on our behalf for certain processing activities and may process information independently for other purposes in accordance with its own privacy practices.
6. How We Share Personal Information
We may share personal information where reasonably necessary with service providers that help us operate our business, including:
— Shopify — Payment processors — Banks and financial institutions — Shipping carriers and logistics providers — Fulfillment partners — IT and hosting providers — Analytics providers — Marketing and advertising platforms — Customer support providers — Professional advisers, accountants or legal advisers — Government authorities or regulators when legally required
We only share information that is reasonably necessary for these providers to perform their respective services.
We do not sell your personal information for money.
Certain advertising or analytics activities may be legally considered "sharing", "targeted advertising" or similar concepts under some jurisdictions. Where applicable, we provide the choices required by relevant law.
7. International Data Transfers
Because Voltory Tech sells internationally and uses third-party service providers, your personal information may be processed or stored outside Portugal or outside the European Economic Area ("EEA").
Where required by applicable law, appropriate safeguards are used for international transfers of personal information, including recognized contractual mechanisms or adequacy decisions.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and, where permitted, provide personalized advertising.
Cookies may include:
— Strictly necessary cookies Required for essential website functionality, including shopping cart, checkout, security and authentication.
— Analytics cookies Help us understand how visitors use the website.
— Functional cookies Remember certain preferences and improve website functionality.
— Advertising and marketing cookies May be used to measure advertising performance and provide more relevant marketing.
Where legally required, non-essential cookies will only be used after you provide your consent.
You may manage your cookie preferences using the cookie/privacy controls available on our website.
9. Marketing Communications
If you subscribe to our marketing communications, we may use your email address or other contact details to send information about products, launches, promotions or other updates.
You can unsubscribe at any time by using the unsubscribe option provided in our marketing communications or by contacting us.
Withdrawing consent to marketing does not affect communications that are necessary to fulfill or manage an existing order.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, handling disputes and complying with legal, accounting and tax obligations.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will delete, anonymize or otherwise securely dispose of it where reasonably possible and legally permitted.
11. Security
We take reasonable technical and organizational measures designed to protect personal information against accidental loss, misuse, unauthorized access, alteration or disclosure.
However, no method of electronic transmission or storage can guarantee absolute security.
Customers are also responsible for maintaining the confidentiality of any account credentials associated with our services.
12. Your Privacy Rights
Depending on where you live and the applicable law, you may have rights concerning your personal information.
Under the GDPR, these may include the right to:
— Request access to your personal information
— Request correction of inaccurate or incomplete information
— Request deletion of your personal information in certain circumstances
— Request restriction of processing — Object to certain processing — Request portability of certain personal information — Withdraw consent where processing is based on consent — Object to direct marketing — Lodge a complaint with a competent data protection authority
To exercise any of these rights, please contact us at: voltorytechstore@gmail.com
We may need to verify your identity before processing certain requests.
13. Complaints
If you are located in Portugal or believe your personal information has been processed in violation of applicable data protection laws, you may have the right to submit a complaint to:
Comissão Nacional de Proteção de Dados (CNPD) Portugal
You may also have the right to contact the supervisory authority in the EU/EEA country where you live or work.
We encourage you to contact us first so that we have an opportunity to address your concerns.
14. Children's Privacy
Our website and products are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would violate applicable law.
If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and, where appropriate, delete the information.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies or legal requirements.
The updated version will be published on this page and the "Last updated" date will be revised accordingly.
Material changes may also be communicated through other appropriate means where required by law.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the processing of your personal information, please contact us:
Voltory Tech Portugal Email: voltorytechstore@gmail.com Website: voltorytech.myshopify.com
Refund Policy
Handmade, Made-to-Order & Customized Products
Many of our products are handmade, 3D-printed or produced only after an order is placed. Some products, such as certain masks and wearable items, are made according to measurements, specifications or other individual choices provided by the customer.
Customized Products
Products made according to the customer's individual specifications or measurements, or which are otherwise clearly personalized, are produced specifically for that customer.
This may include, for example:
— Masks produced according to the customer's head measurements; — Products made according to individual measurements supplied by the customer; — Products with requested modifications or personalized details; — Other products manufactured according to individual specifications provided by the customer.
Where permitted by applicable consumer law, these customized products are not eligible for cancellation, return, refund or exchange solely because the customer changes their mind after placing the order.
Customers are responsible for providing accurate measurements and specifications. If a product has been correctly produced according to the measurements or information supplied by the customer, an incorrect fit resulting from inaccurate measurements provided by the customer is not considered a product defect.
This does not affect any mandatory consumer rights relating to products that arrive damaged or are incorrectly supplied.
Standard Products
Some products, including certain figures, decorative items, accessories and other 3D-printed products, are standard products and are not individually customized for the customer.
Where applicable consumer law provides a right of withdrawal, eligible customers may return these standard products within the legally applicable withdrawal period, provided the product is returned in accordance with the conditions set out in this policy.
Products that have been damaged, modified, improperly handled or used beyond what is reasonably necessary to inspect them may be subject to a reduction in the refund where permitted by applicable law.
Handmade Product Expectations
Our handmade and 3D-printed products are individually produced and finished. Due to the nature of handmade and 3D-printing processes, minor variations may occur, including:
— Minor surface marks; — Slight layer or texture variations; — Small finishing differences; — Minor glue or assembly traces; — Slight color variations; — Small differences compared with product photographs.
These characteristics are considered normal and are not considered defects where they do not materially affect the appearance, functionality or overall quality of the product.
Please consider this before ordering if you expect a factory-produced or completely identical finish.
Production Time
Made-to-order and customized products may require approximately 15 days of production before shipping, unless otherwise stated on the individual product page.
Production begins once the order has been confirmed and, where applicable, all required measurements or customization details have been provided by the customer.
Production time and shipping time are separate. Delivery estimates therefore do not include the production period unless explicitly stated otherwise.
Order Changes
If you need to change your order, please contact us as soon as possible.
For customized or made-to-order products, changes may not be possible once production has started or materials have been used.
Customers are responsible for checking that all selected options, measurements, customization details and shipping information are correct before placing the order.
If we are able to accommodate a requested change after the order has been placed, additional costs or production time may apply depending on the requested modification.
This does not affect any mandatory consumer rights under applicable law. Damaged, Defective or Incorrect Products
If you receive a product that:
— Is incorrect or different from the product ordered; — Is missing an important component; — Has a significant manufacturing issue;
Please contact us as soon as reasonably possible.
You must provide:
— Your order number; — The email address used when placing the order; — Clear photographs of the product; — A clear description of the issue; — Any other relevant evidence reasonably necessary to assess the claim.
If the claim relates to damage believed to have occurred during transportation, or to an item or component missing from the package upon delivery, the requirements in the Shipping Damage, Missing Items & Unboxing Video section below apply.
After reviewing the information provided, we will determine the appropriate solution based on the circumstances and applicable consumer law.
Depending on the issue, this may include repair, replacement parts, replacement of the product, a partial refund or a full refund where appropriate or legally required.
Shipping Damage, Missing Items & Unboxing Video
Any visible damage believed to have occurred during transportation, or any claim that an item or component was missing from the package upon delivery, must be reported within 48 hours of delivery.
For these claims, customers are required to provide a clear and continuous unboxing video showing the package being opened for the first time.
The video must clearly show:
— The unopened package; — The shipping label and external packaging; — The package being opened for the first time; — The internal packaging and all contents; — The product and any included components being removed; — The condition of the product immediately after opening.
Customers should also provide clear photographs of the packaging, product and any visible damage.
The unboxing video is required to help verify that any damage or missing component was already present when the package was first opened and, where applicable, to support a claim with the shipping carrier.
Claims relating to transit damage or missing items submitted after 48 hours, or without sufficient evidence to verify the condition and contents of the package at the time of first opening, may not be eligible for compensation.
Damage caused after delivery, including accidental damage, misuse, improper handling, excessive force, modification or damage caused by the customer or a third party, is not considered transit damage and is not eligible for compensation.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded. Lost Packages
If tracking indicates that your package has been lost or if there is a significant delivery problem, please contact us.
We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.
Voltory Tech is not responsible for delays caused by customs, incorrect delivery information provided by the customer, failed delivery attempts or circumstances outside our reasonable control, except where otherwise required by law.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address and contact information provided at checkout are correct.
If you notice an error, please contact us immediately.
Once an order has been shipped, we may not be able to change the delivery address or recover a package sent to an incorrectly provided address.
How to Contact Us
For returns, refunds, damaged orders, missing items or other order-related issues, please contact us at:
Email: voltorytechstore@gmail.com
When contacting us, please include:
— Your order number; — The email address used at checkout; — The product name; — A clear description of the issue; — Relevant photographs or videos, where applicable.
For transit damage or missing item claims, please also provide the evidence required under the Shipping Damage, Missing Items & Unboxing Video section above.
Please do not return any product before contacting us and receiving return instructions.
Consumer Rights
Nothing in this Refund & Return Policy is intended to exclude, restrict or replace any mandatory consumer rights available under the laws applicable to the customer.
Consumer protection rights may vary depending on the customer's country or region.
Where European Union consumer law applies, products made according to the customer's individual measurements or specifications, or which are otherwise clearly personalized, may be exempt from the standard right of withdrawal.
This may include, for example, masks or other products produced specifically according to measurements provided by the customer.
Standard products that are not individually customized remain subject to the applicable right of withdrawal where required by law.
For customers outside the European Union, returns, refunds and other consumer rights will be handled in accordance with this Policy and any mandatory consumer protection laws applicable to the transaction.
Regardless of the customer's location, nothing in this Policy limits any consumer rights that cannot legally be excluded.
Shipping Policy
Terms of Service
These Terms of Service govern the use of the Voltory Tech website and the purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms of Service and to the policies referenced within them, including our Privacy Policy, Refund & Return Policy and Shipping Policy.
Please read these Terms carefully before using our website or placing an order.
1. Products & Orders
Voltory Tech offers handmade, 3D-printed, made-to-order, customized and standard products.
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.
Due to the nature of handmade and 3D-printed products, minor variations in color, texture, surface finish or appearance may occur. These variations are further explained in our Refund & Return Policy.
Customers are responsible for reviewing the product description and selecting the correct product, options, measurements and customization details before placing an order.
For products made according to measurements or specifications provided by the customer, the customer is responsible for ensuring that all information provided is complete and accurate.
All orders are subject to availability and acceptance by Voltory Tech.
2. Order Acceptance & Production
After an order is placed, you will receive an order confirmation containing the details of your purchase.
Voltory Tech reserves the right to refuse or cancel an order before shipment where reasonably necessary, including in cases of:
— Product or material unavailability; — Incorrect pricing or product information caused by an obvious error; — Suspected fraud or unauthorized payment; — Incomplete or invalid customer information; — Inability to produce a customized product according to the requested specifications.
If we cancel an order after payment has been received, any amount paid for the cancelled order will be refunded.
Made-to-order and customized products may require approximately 15 days of production before shipping, unless otherwise stated on the individual product page.
Where measurements or customization details are required, production time begins only after all necessary information has been provided by the customer.
Production time and shipping time are separate.
3. Payments & Pricing
All orders must be paid in full before production or order processing begins.
Payments are processed securely through the payment methods available at checkout. Voltory Tech does not directly store complete credit or debit card details.
Prices displayed on our website may vary depending on the customer's location, currency, taxes and other applicable charges.
The total amount payable, including any applicable taxes and shipping charges that can be calculated in advance, will be displayed at checkout before the order is confirmed.
Customers are responsible for reviewing the final order total before completing payment.
If an obvious pricing or calculation error occurs, Voltory Tech reserves the right to correct the error or cancel the affected order. If payment has already been received for an order that we cancel, the amount paid will be refunded.
4. Shipping & Delivery
Orders are prepared and dispatched from Portugal to customers worldwide.
Shipping availability, methods, estimated delivery times and applicable shipping charges may vary depending on the destination and will be provided at checkout or in our Shipping Policy where available.
Production time and shipping time are separate. For made-to-order or customized products, the estimated delivery period begins after the applicable production period has been completed.
Delivery dates and transit times provided by Voltory Tech or the shipping carrier are estimates unless expressly stated otherwise.
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Voltory Tech is not responsible for delays caused solely by customs procedures, carrier delays, incorrect shipping information provided by the customer, failed delivery attempts or other circumstances outside our reasonable control.
Loss, damage during transportation and other delivery-related issues will be handled in accordance with our Refund & Return Policy and Shipping Policy.
Customers are responsible for monitoring tracking information and ensuring that they are available to receive or collect their package where required.
5. Returns, Refunds & Cancellations
Returns, refunds, cancellations, damaged orders, missing items and other post-purchase claims are handled in accordance with our Refund & Return Policy.
Please review the Refund & Return Policy before placing an order, particularly when purchasing customized, made-to-measure or made-to-order products.
Products made according to individual measurements or specifications provided by the customer may be subject to different cancellation and withdrawal rules than standard products, where permitted by applicable consumer law.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.
6. Intellectual Property
Voltory Tech is an independent store and is not affiliated with, endorsed by, sponsored by or officially associated with any movie studio, comic publisher, game publisher, brand or trademark holder.
Unless expressly stated otherwise, products sold by Voltory Tech are independently produced and are not official or licensed merchandise. Any third-party names, trademarks, characters or other intellectual property referenced on this website remain the property of their respective rights holders.
No affiliation, sponsorship, endorsement or official licensing by any third-party rights holder is implied.
7. Website Use & Prohibited Conduct
You may use the Voltory Tech website only for lawful purposes and in accordance with these Terms.
You must not:
— Use the website for fraudulent, unlawful or abusive purposes; — Attempt to interfere with the security, operation or functionality of the website; — Attempt to gain unauthorized access to any part of the website, customer account or related systems; — Submit false, misleading or fraudulent information when placing an order; — Use automated systems, scraping tools or similar methods to copy or extract website content without authorization; — Copy, reproduce or commercially use Voltory Tech content, photographs, branding or original materials without permission.
We reserve the right to restrict or refuse access to our services where we reasonably believe these Terms have been violated or where fraudulent or unlawful activity is suspected.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Voltory Tech is not responsible for indirect, incidental or consequential losses arising from the use or inability to use our website or products.
Voltory Tech is not responsible for damage resulting from:
— Misuse, improper handling or incorrect assembly of a product; — Accidental drops, impacts or excessive force; — Modification or alteration of a product after delivery; — Use of a product for a purpose for which it was not designed; — Failure to follow any instructions or care information provided with the product; — Damage caused by third parties or circumstances occurring after delivery.
Customers are responsible for using products safely and appropriately.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, nor does it limit any mandatory consumer rights.
9. Product Safety & Intended Use
Products must be used only for their intended purpose and in accordance with any instructions, warnings or care information provided.
Unless expressly stated otherwise, masks, face shells, props, costume accessories, figures and similar products sold by Voltory Tech are intended for cosplay, display, collection or decorative use.
These products are not designed or certified as protective or safety equipment and should not be relied upon to provide protection against impact, injury, hazardous materials or other safety risks.
Customers are responsible for ensuring that wearable products are used safely and do not obstruct breathing, vision or movement.
Products should not be exposed to excessive heat, flame, moisture, excessive force or other conditions that may damage the materials unless the product description specifically states that they are suitable for such use.
Children should use products only where appropriate for their age and, where necessary, under adult supervision.
Any product-specific safety instructions or warnings provided on the product page or with the product form part of these Terms.
10. Privacy
Personal information collected through the Voltory Tech website is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that your personal information may be processed as necessary to manage orders, payments, shipping, customer support and other services associated with your purchase.
For further information about how we collect, use, store and protect personal information, please review our Privacy Policy.
11. Third-Party Services & Links
Voltory Tech may use third-party service providers to operate the online store and fulfil orders, including e-commerce platforms, payment processors, shipping carriers, analytics providers and other service providers.
These third parties may operate under their own terms, policies and procedures.
Our website may also contain links to third-party websites or services. Voltory Tech is not responsible for the content, availability, security or practices of third-party websites that are not under our control.
The use of third-party services does not affect any mandatory rights or obligations that apply to your purchase from Voltory Tech.
12. Changes to These Terms
Voltory Tech may update these Terms of Service from time to time to reflect changes to our business, services, policies or applicable requirements.
The latest version of these Terms will be published on our website.
Any changes will apply from the date the updated Terms are published and will not alter the terms applicable to orders already placed, except where required by law or expressly agreed with the customer.
13. Governing Law & Consumer Rights
Unless otherwise required by mandatory applicable law, these Terms of Service and purchases made through Voltory Tech are governed by the laws of Portugal.
Because Voltory Tech sells to customers internationally, customers may also benefit from mandatory consumer protection rights under the laws applicable in their country or region.
Nothing in these Terms is intended to exclude, restrict or replace any consumer rights that cannot legally be excluded.
Where a mandatory consumer protection law applies and provides the customer with rights that cannot be waived by contract, those rights will remain unaffected by these Terms.
Any dispute will be handled in accordance with the applicable laws and jurisdiction rules.
14. Contact Information
If you have any questions about these Terms of Service, your order or our policies, please contact us at:
